Having Problems Uploading Photos on an Android Device

If you are using PASS Harmonics and uploading photos in an inspection using an Android phone and it keeps timing out, it might be caused by the size of the photo. Follow these steps to turn off the setting that minimizes the size of the file.

Please ensure your Android device is running the most up-to-date operating system.

When your camera app is up, click the camera settings button. It typically looks like a cog wheel or gear.

1. Under the Intelligent features, turn off Scene Optimizer.

2. Scroll down until you see Auto HDR and turn that setting off if it's not already.

3. The last setting you need to make sure is turned off is under Format and Advanced Options

Please make sure all three options—HEIF pictures, RAW copies, and ultra-wide shape correction—have been turned off.

4. Once all those settings have been turned off, return to the camera screen and change the aspect ratio to 9:16 or 3:4.

Please also watch this short video, which shows the options you can turn off to speed up photo uploads.