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passwords

Robyn Arena Jun 24, 2017 10:22AM EDT

When I set up new students, the password is not saving to their account. I have tested the passwords myself and cannot get logged in. I have now edited their accounts 3 times to save their password and each time I open the student's information, the password field is blank. I have never had this issue before.

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Kyle Keesling Jun 26, 2017 10:25AM EDT PASS Training & Compliance Agent

Hi Robyn – we aren’t aware of any issues w/ password changing but would like to look into this. Is this something that you are still experiencing?

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Aaron Mar 19, 2018 10:14AM EDT PASS Training & Compliance Agent

Hello,

This link should help you print off your certificate. If you are still having issues let us know.

Regards,

https://passtesting.desk.com/customer/portal/articles/2484443-how-to-view-and-or-print-a-certificate

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